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If you change your mind and cancel your order within 24 hours of it being placed, you will receive a full refund. A cancellation after a subscription has renewed will not be refunded. A cancellation simply ensures that the subscription will not renew again. Once a box is shipped there are no refunds and no returns. We are not responsible for additional fees charged by Customs for international orders. If your box is returned to us, we'll ship out but you may be requested to cover the cost of the additional shipping charges.